terms and conditions

Terms and Conditions for thevansurfers campervan Rentals

  • Booking and Reservations:
    • Eligibility: To embark on an adventure with thevansurfers, you must be at least 23 years old. Please have a valid ID and driver's license ready when booking.
    • Confirmation: Your reservation is secure once payment is made by credit card. This payment guarantees your campervan and locks in your travel dates.
    • Changes and Cancellations: We understand plans change. Notify us of any changes or cancellations as soon as possible. Adjustments like changing dates or adding extra services are subject to availability and may result in adjusted pricing. Cancellations made less than 14 days before the rental start date may incur a fee up to the full deposit amount.
  • Rental Period:
    • Timing: Your rental period starts and ends at the times specified in your booking confirmation. Extensions are possible but must be requested and approved in advance.
    • Late Returns: If you're running late, please inform us immediately. Additional charges will apply for late returns, calculated on a per-hour basis up to the daily rental rate.
    • Modifications: Any changes made to the rental agreement after the start of the rental period, such as extending the rental duration, adding services, or changing the drop-off location, may incur additional fees.
  • Driver Requirements:
    • License: The driver must possess a valid driver's license and meet the age requirement of 23 years or older.
    • No Additional Drivers: Only the individual listed in the rental agreement is permitted to drive the campervan. Additional drivers are not allowed.
  • Use of the Campervan:
    • Compliance: Drive safely and responsibly. Adhere to all local traffic laws and thevansurfers' specific guidelines.
    • Prohibitions: Our campervan are non-smoking and free from illegal substances. Pets are allowed only if specified in your rental agreement.
    • Purpose: Our campervan is designed for leisure and adventure, not commercial use. Off-road driving and reckless behavior that may damage the vehicle are strictly prohibited.
  • Insurance and Liability:
    • Coverage: Each campervan rental includes basic insurance coverage for liability and damages.
    • Responsibility: Renters are responsible for any damages incurred during the rental period, including accidents, theft, vandalism, and interior damage.
  • Security Deposit:
    • Requirement: A security deposit of 400€ is required at the time of pickup. This deposit covers potential damages or incidents during the rental period.
    • Payment: The security deposit must be paid in cash.
    • Refunds: The deposit will be refunded upon the return of the campervan in its original condition. Any damages or additional charges will be deducted from the deposit before the balance is refunded.
  • Maintenance and Repairs:
    • Upkeep: Thevansurfers ensures that your campervan is in excellent condition at the start of your rental period, including routine maintenance and safety checks.
    • Reporting Issues: Should you encounter any issues or damages during your trip, report them to us immediately for assistance.
    • Repairs: We reserve the right to perform necessary repairs or maintenance during the rental period. We aim to minimize any disruption to your adventure and provide support to ensure your safety.
  • Fuel and Cleaning:
    • Fuel: The campervan will be provided with a full tank of fuel at the start of your rental. Please return it with a full tank. Failure to do so will result in a refueling charge.
    • Cleaning: Keep it clean! Renters are responsible for returning the campervan in a clean condition. This includes removing all trash, food waste, and personal belongings. Excessive dirtiness will result in a cleaning fee deducted from the security deposit.
  • Limitation of Liability:
    • Risk Assumption: Thevansurfers is not liable for any damages, losses, or injuries incurred during your rental period, except where prohibited by law.
    • Your Risk: Renters assume all risks associated with the use of the campervan, including but not limited to accidents, injuries, property damage, and unforeseen circumstances beyond our control.
  • Jurisdiction and Disputes:
    • Resolution: Any disputes arising from the rental agreement will be resolved in accordance with the laws of the jurisdiction where the rental takes place. Disputes will be handled through arbitration or mediation as necessary to reach a fair resolution.
  • Privacy Policy:
    • Data Protection: We respect your privacy and are committed to protecting your personal information. Your data will be used solely for the purpose of your rental agreement and will not be shared with third parties without your consent.
  • Customer Support:
    • Assistance: We’re here to help! Our customer support team is available 24/7 to assist you with any questions, issues, or emergencies during your rental period.